SQSS ISO Accreditations: Elevating Standards in the Removals Industry

In the highly competitive removals industry, standing out requires a commitment to excellence, professionalism, and dependability. Achieving QSS ISO accreditations is one way at Richardson Moving and Storage, we do just that!
Our ISO accreditations demonstrate the dedication to maintaining the highest standards of service while prioritising customer satisfaction and operational efficiency.

What are QSS ISO accreditations?

QSS ISO (Quality Safety Standards International Organisation) certifications are globally recognised standards focused on improving quality management, environmental responsibility, and the efficient use of resources within an organisation. For businesses in the removals sector, ISO accreditations signify adherence to advanced principles that emphasise the reliability, security, and overall quality of transport and storage operations.

Our ISO Accreditations include the following:

• ISO 14001 (Environmental Management Systems): This standard provides a framework for businesses to implement effective environmental management systems, helping them protect the environment, comply with legal obligations, and demonstrate a commitment to reducing their environmental impact to customers and stakeholders.
• BS EN 14873 (Storage of Furniture and Effects): This standard ensures that furniture and personal effects are stored in conditions that preserve their safety, integrity, and quality, providing customers with peace of mind that their items are protected during storage.
• BS EN 12522 (Household Furniture Removals): As Europe’s only dedicated quality standard for household furniture removals, it dictates stringent procedures for packing, handling, transportation, and unloading, ensuring a high-quality, customer-focused moving process.
• BS 8564 (Furniture Removal Activities Overseas): This standard outlines the best practices for international furniture removals, including handling customs procedures and logistics, enabling smooth and compliant overseas moves.

Why QSS ISO accreditations matter in removals

1. Customer confidence: ISO certification gives customers assurance that the removals company operates under strict quality control processes and meets internationally approved benchmarks. This boosts trust and demonstrates reliability and professionalism.
2. Operational excellence: Obtaining these accreditations implies the company has developed efficient workflows that reduce errors, delays, and potential damage to items during removal or storage.
3. Eco-friendly practices: ISO 14001 certification demonstrates a commitment to reducing carbon emissions, waste, and energy consumption, which resonates with environmentally conscious customers.
4. Safety commitment: With ISO 45001, a removals company ensures a safe environment for both employees and clients, minimizing risks during removals and storage operations.

What it means to you as a customer

Choosing a removals company with ISO accreditation means:

1. Higher standards of service: Companies certified by QSS are held to very high standards in terms of quality and service deliverability. This means that as a customer, you can expect a level of professionalism and efficiency that meets rigorous industry benchmarks.
2. Assurance of quality: Partnering with a QSS-certified company ensures that the services received are not just compliant with but often exceed the basic requirements. QSS’s comprehensive assessment process guarantees that these companies are competent and capable.
3. Risk mitigation: The rigorous evaluation and ongoing oversight by QSS mean that the risks of encountering issues with service quality or delivery are significantly minimised. Customers can feel more secure knowing that the company handling their needs is consistently monitored and held accountable.
4. Adherence to current standards: Industries evolve and so do the standards that govern them. QSS’s commitment to encompassing a wide range of industries and updating certification criteria means that certified companies are always aligned with the latest best practices and innovations.
5. Consumer protection: Through adherence to codes of practice that include customer service protocols and dispute resolution frameworks, as a customer of ours, you have a clear path for addressing any concerns. This provides an added layer of protection and confidence in the engagement.

Customers engaging with QSS-certified companies can thus enjoy peace of mind knowing they are dealing with verified, reliable, and high-quality providers who are committed to excellence in their operations and customer relations.

QSS ISO accreditations are badges of honour that showcase the dedication of a removals company to quality, safety, and sustainability.

Contact us today to find out more.